Support
Contact
Write to support@cubip.com. Questions about the app, a report you have made, or your data all go to the same address. We reply from the same one.
Reporting or blocking someone
You can report or block a person from three places in the app:
- the menu on their profile,
- the menu on one of their trip posts,
- a message they have sent you.
Blocking is immediate and private. The person is not told, and neither of you will see the other's posts, trips or messages again. Reports are looked at within 24 hours. Content in certain categories, such as sexual content or scams, is hidden as soon as it is reported and stays hidden while it is reviewed.
If you are in immediate danger, contact the local emergency services first.
Deleting your account
Open Settings in the app and choose Delete account. This removes your account and the content you have created: your profile, your travel records and photographs, your trip posts, your applications and your messages. It cannot be undone.
Some records may be kept for a limited time where the law requires it or where a report involving your account is still open. See the privacy policy for details.
If you can no longer sign in and want your account deleted, write to support@cubip.com from the email address on the account.
Your data
You can ask for a copy of the data we hold about you, or for a correction, at support@cubip.com.